Frequently Asked Questions about AC Repair, Installation & Service
The following information comes from a compilation of data provided by AirPro Mechanical, LLC; the Air Conditioning Contractors of America trade association (ACCA); and the U.S. Environmental Protection Agency (EPA).
How much does AC repair typically cost?
Repairs can vary, Call one of our skilled customer support technicians to get a precise estimate.
How much does a new AC system cost?
This, too, varies depending on many factors like size of home, 1 story vs 2 story, the type of system, home automation desires, and many other factors (see the next topic). We find that the average new complete system costs anywhere from $7,000 – $12,500. The fact is, it is very difficult and dangerous to try to “ballpark” one of the largest investments in your home. That is why we will recommend sending our design specialist to your home — at no cost — to discuss your needs, help you understand your options, provide a load calculation, and answer any questions. Many times we offer service rebates. We also have special financing with approved credit options, to help ease the cost burden.
Why don’t we price systems over the phone?
Many times we receive calls to give an estimate for system replacements over the phone. Sometimes the customer will even offer the model numbers of the systems they prefer. The potential for major flaws to estimates given over the phone is enormous. For example: Will the system fit in the attic or closet opening? Is the wiring to the indoor and outdoor system adequate for the newer high efficiency multi-stage systems? Are the refrigerant lines too big, too small or just right for the new higher efficient system? Will the unit need relocation due to large footprints of most high efficiency outdoor units? Is the ducting system — especially the return — adequate for the new higher efficiency indoor units? Have there been changes made to the home’s efficiency since the existing units were installed, such as windows, additions, or attic insulation, to name a few. There are many more, and it would be a disservice to attempt to give an accurate proposal over the phone. Once you make a request for system replacement, Air-Pro Mechanical will promptly schedule our design specialist to come out and provide the correct load calculations, to help you determine the system that would best meet your needs based on current data. This is at no cost to you.
How long does it take to install a completely new AC & heating complete system?
Our AC techs will typically be at your home for 12-14 hours. We are professionally dressed, and driving company marked vehicles. We will wear foot covers, and respect your family, home, and neighbors. We will leave a courtesy note on your neighbor’s door with our direct mobile phone contact information should they need to contact us to move a vehicle that could be blocking their way. At completion, we will always clean our work area, provide completion paperwork, and answer all questions and thank you for your business. The next day, we will follow up the work performed by scheduling a quality inspection. Our technician will arrive on the scheduled day to check the installation details and answer any additional questions or concerns you may have.
How often should we “really” change our air filters?
For optimal efficiency and filtration, you should check your filters monthly, and change them as needed. If you have washable filters, you should clean them once a month during periods of heavy use. Why? Because all of the dust, pollen, hair, and other particulate matter that circulates through the air in your home will build up. If this debris gets inside of your furnace or air conditioning system, it can result in costly repairs, or at the least, unnecessary service calls. Take care of it in the first place, and save your money and time!
What type of filter should I use?
Standard filters work to keep your system and its ductwork clean, but they can only do so much to improve indoor air quality. A media air cleaner does a much better job of trapping small particles. It rests between the main return duct and the blower cabinet and will improve dust and particle removal up to seven times more efficiently than a standard filter. Upgrading to a pleated media filter will remove everything from dust to airborne viruses from the filtered air. Always choose a filter that matches your blower’s capacity.
Should I clean the AC drain? Am I supposed to - or is it okay to - pour bleach down the drain?
We do not recommend using bleach for various reasons, including the odor, and the potential for bleach to weaken and cause PVC joints to leak. But an annual cleaning IS recommended. There’s no sense being in the attic during the hottest time of the year. Let Air-Pro Mechanical take care of your drain. Our annual maintenance plans include a drain clean/clear every AC season with compressed air as a preventative. It doesn’t guarantee a season of no blockages, but it reduces the likelihood of their occurrence.
How often should I have my R-22 level checked?
Every AC season. Or, if you “feel” like the house isn’t cooling the way it should, call for service. Eventually, all systems will leak. That’s why an annual check is recommended. Low R-22 can cause a multitude of issues: Frozen coils, water leaks, high utility bills, low humidity removal, long run times and overheated compressors to name a few. Remember, we check your R-22 on every AC Precision Tune-Up and Maintenance visit, and your technician will advise you if R-22 is needed and why.
How often should R-22 be replaced?
R-22 is not meant to be replaced. Your system is sealed so the R-22 should never need “changing/replacing.” There are exceptions; major component replacement or major repairs may require this, but not as a preventive service. Adding R-22 to get a system back up and cooling is a temporary repair. As a matter of fact, regularly having to add R-22 is likely the sign of a leak. Leaks are problematic. The frequency of R-22 additions will increase until the source of the leak is found and fixed. The cost of these temporary fixes can add up quickly. And, as the R-22 is leaking, the system will need to run for longer periods, which shortens the life of the system and raises utility costs. Also factor in the stress from wondering how long will the temporary repair will last. We recommend that if you need R-22 added, you consider having a leak test performed.
What is your policy on recalls or possible mistakes?
Even thoroughly trained professionals are not perfect. Mistakes happen from time to time. When there is one, Air-Pro Mechanical will be honest, upfront and apologetic if they are at fault. If it is our error, we will not charge you for the return visit. If something was damaged or scratched in your home, the technician will immediately notify you first, and then the office, and we will do everything to make it right. We will not take the easy way out. We will always side with you, our customer, when we have made an error. This has always been and will always be our policy regardless of the cost. Your satisfaction, and our business relationship, is important to us. It is what we expect every time, and what you deserve.
Do you offer any AC repair coupons, new AC system deals, financing or special offers?
Yes! AirPro frequently runs specials. And due to our relationship with Carrier, we are able to provide discounts that other AC companies can’t. You can always check our AC Repair / Systems specials page for the latest coupons and special offers.
Why is the price of R-22 so high?
Since January 2012, the price of R-22 refrigerant, which is used in many air conditioning systems, has risen as much as 400% — and we don’t know how high it might go. These are direct costs that we have to pay and we have no choice but to pass those costs along, which is why your refrigerant may cost more now than during previous service calls.
Why does AirPro install locking caps on outdoor units?
Your air conditioner or heat pump has an indoor unit and an outdoor unit connected by copper refrigerant lines. The refrigerant within these lines is the working fluid that enables the cooling and/or heating of your home. Unfortunately, it was also a contributor to the tragic loss of a young life, which led to recent changes in the model building codes. The locking caps are designed to protect against life-threatening accidents.
What are some ways to reduce my heating and air conditioning costs?
Programmable Thermostats:
The average household spends more than $2,200 a year on energy bills – nearly half of which goes to heating and cooling. Homeowners can save about $180 a year by properly setting their programmable thermostats and maintaining those settings. Programmable thermostats are more accurate and efficient than thermostats that contain mercury. With a programmable thermostat, you can program settings in advance so that you can control the temperature at different times of the day. You will never have to worry about remembering to adjust the settings manually.
Maintenance on Your Furnace and Air Conditioning System:
“Tune-up” your heating, ventilating and air-conditioning (HVAC) system with an annual maintenance contract. Even a new air conditioning and heating system, like a new car, will decline in performance without regular maintenance. A contract automatically ensures that your HVAC contractor will provide “pre-season” tune-ups before each cooling and heating season. You save energy and money, and your system may last years longer with minimal yearly maintenance fees.
Duct Sealing:
A duct system that is well-designed and properly sealed can make your home more comfortable, more energy efficient, and safer.
What is the SEER Rating?
The SEER (seasonal energy efficiency ratio) measures the efficiency of your air conditioner or air-source heat pump. The SEER is the cooling output over a particular season divided by the total energy used in that same period. The higher the SEER, the greater the efficiency level of that cooling system.
Why is the SEER rating on the Energy Guide different from what my dealer quoted?
Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the same series indoor unit. The SEER rating of a system is based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the total rating.
Why do I need regular (or preventive) HVAC maintenance?
Your heating and cooling systems work incredibly hard to perform their functions. The constant stopping, starting and general operation can wear down any machine. Proper care and maintenance help to keep these systems in optimum condition and ward off malfunction. By scheduling regular maintenance, you can maximize the life of your heating and cooling units and guard against many common equipment failures. Preventive maintenance inspections performed in spring for your AC and fall for your heater can uncover leaks, rust, rot, soot, frayed wires and corroded electrical contacts. Regular maintenance will ensure maximum efficiency and prevent other problems.
Which equipment requires regular (or preventative) maintenance?
All heating and cooling equipment requires an annual professional tuneup. Inspections of boilers and furnaces should include ductwork, pipes, dampers, valves, the chimney, registers, radiators, pumps, blowers, fuel lines and the oil tank. Heat pump and air conditioning unit inspections should also include an examination of the fan, compressor, indoor coils, outdoor coils, and refrigerant lines.
Where can I get help troubleshooting a problem with my equipment?
As your local Carrier dealer, AirPro Mechanical is your troubleshooting expert, and we are glad to help you with any problem you may experience with your HVAC system. In addition, Carrier also provides a network of troubleshooting technicians at Carrier distribution centers across the country, which AirPro Mechanical will utilize to solve your concern. Should we encounter a situation that requires additional factory help, we will contact our factory supported service manager(s) for assistance.
Why can’t I find the correct size furnace filter at my home improvement store for my equipment?
Filters manufactured by some HVAC equipment makers are often made from different and higher-quality materials than those of the disposable filters found in retail stores. For that reason, manufacture-branded replacement filters can only be purchased through dealers for that brand of equipment. However, keep in mind that some high quality filters are reusable, and can be washed by hand in cold water.
What type of filter should I use? And how often should I replace it?
Standard filters work to keep your system and its ductwork clean, but they can only do so much to improve indoor air quality. A media air cleaner does a much better job of trapping small particles. It rests between the main return duct and the blower cabinet and will improve dust and particle removal up to seven times more efficient than a standard filter. Upgrading to a pleated media filter will remove everything from dust to airborne viruses from the filtered air. Always choose a filter that matches your blower’s capacity. For optimal efficiency and filtration, we recommend that you replace your disposable filters at least once a month. If you have washable filters, you should clean them once a month during periods of heavy use.
